Front Desk / Guest Services

Located on the Atlantic side of the Cabot Trail, Cabot Shores is a second home to guests from all over the world. We offer a range of traditional and unique accommodations, outdoor adventures, wellness services, cultural activities and serve nutritious meals in our Bistro. Join our team of hardworking, fun-loving staff and spend the summer in a beautiful setting, enjoying activities onsite such as meditation, Qi Gong, kayaking, hiking, swimming, music jams, and more.

Duties include:
- Welcome guests and provide excellent customer service
- Perform check-in and check-out procedures
- Promote our accommodations via online travel agent such as AirBnb, TripAdvisor, Expedia, etc.
- Manage online and phone reservations including taking payments
- Provide information about availability, lodging, rates, bistro, amenities & packages
- Address complaints and go the extra mile to make sure all guests are satisfied
- Liaise with our housekeeping staff to ensure all accommodations are set up
- Learn guest requirements and share information and activities for Cabot Shores and all of Cape Breton

- Excellent communication skills and outgoing personality
- Participate in a fun and dynamic team environment
- Enjoy working as part of a team
- Ability to work under pressure, multi-task, prioritize tasks and take initiative
- Pay attention to detail and fully complete tasks
- Be coachable and willing to learn
- Experience with computers and basic Microsoft software
- Social Media knowledge and graphic design experience an asset
- Enjoy being in a rural area of Cape Breton
- Knowledge of local Cape Breton Island cultural events and outdoor activities

General information:
- Position is part time in June, full time in July & August, and part time in September & October with possibility for winter work depending on occupancy
- Flexible schedule with split shift
- Hourly wage (depends on experience)
- Some staff housing available (inquire)

Experience Cape Breton in exciting ways.

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